Privacy Policy maju66

1. Introduction

Welcome to the maju66 Privacy Policy page. At maju66, we understand that your trust is the most valuable asset we have. As a trusted online gaming platform in Malaysia, we take the responsibility of protecting your personal data seriously — not merely as a legal obligation, but as a genuine commitment to every member of our community.

This Privacy Policy explains how maju66 collects, uses, stores, and protects your personal information when you use our website, mobile app, or any of our services. By registering or continuing to use our platform, you agree to the terms set out in this document.

This document is written in English to ensure clarity for our members in Malaysia. If you have any questions or concerns, you may reach our support team at any time.

2. Information We Collect

We only collect information that is genuinely required to provide you with the best service. The types of information we collect include:

2.1 Registration Information

• Full name as stated on your official identification document
• Active email address for communication and account verification
• Mobile phone number for two-factor authentication (2FA)
• Date of birth to verify that you meet the minimum age requirement
• Encrypted passwords — we do not store passwords in plain text

2.2 KYC (Know Your Customer) Information

• A copy of your identity card (MyKad), passport, or other valid official identification document
• Proof of residential address such as a utility bill or recent bank statement
• Payment method details used for deposits and withdrawals
• An identity verification selfie when required by our compliance team

2.3 Platform Usage Information

• Betting history, games played, and transaction records
• IP address, browser type, and device information
• Login session data including usage time and duration
• Your saved game preferences and account settings

2.4 Communication Information

• Chat history with our customer support team
• Feedback, complaints, or suggestions you submit to us
• Responses to surveys or promotional campaigns you have participated in

3. How We Use Your Information

Every piece of information we collect is used for a clear and legitimate purpose. maju66 uses your data to:

• Account management — registering, verifying, and maintaining your account so it remains secure and easily accessible.
• Processing transactions — handling deposits, withdrawals, and all financial transactions smoothly and accurately.
• Platform Security — detecting and preventing fraud, money laundering, and unauthorized access to your account.
• Customer support — responding to inquiries, resolving technical issues, and providing you with relevant support.
• Service improvement — analysing aggregated usage patterns to improve the overall platform experience.
• Promotional communications — sending offers, bonuses, and platform updates — though you may opt out at any time.
• Legal compliance — fulfilling the reporting and regulatory compliance requirements applicable to our operations.

4. Sharing Information with Third Parties

Maju66 does not sell or rent your personal data to anyone. However, in certain situations, we may need to share your information with the following parties:

4.1 Trusted Service Providers

We work with selected companies that help us operate our platform, including payment processors, cloud infrastructure providers, and identity verification service providers. All these partners are bound by strict confidentiality agreements and may only use your data for the specific purposes we define.

4.2 Legal Requirements

We may be required to disclose your information to authorities or law enforcement agencies where there is a valid court order, criminal investigation, or regulatory compliance obligation that is legally binding on us.

4.3 Business Transfers

In the event of any merger, acquisition, or transfer of company assets, user data may be transferred as part of that process. We will notify you in advance via email or an in-platform notice before this occurs.

5. Data Security

We continuously invest in robust security infrastructure to protect your data from unauthorised access, disclosure, alteration, or loss. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• At-rest encryption for all records stored in our database
• Two-factor authentication (2FA) available for all member accounts
• Round-the-clock security monitoring by our in-house technical team
• Regular penetration testing by independent security auditors
• Role-based access control (RBAC) for all internal staff
• Automated data backups with a regularly tested disaster recovery system

While we make every effort to protect your data, no system is entirely risk-free. We encourage you to take personal precautions as well, such as using a strong password and never sharing your login details with anyone.

6. Cookies and Tracking Technologies

Maju66 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security.
• Performance Cookies: Collect anonymised data on how you use the platform to help us improve our services.
• Functional Cookies: Remember your preferences such as language, display settings, and favourite game selections.
• Analytics Cookies: Used to understand aggregate traffic patterns and user behaviour for product improvement purposes.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or experience of using our platform.

7. Your Rights as a User

We respect your rights over your personal data. As a maju66 member, you have the following rights:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or out of date, you have the right to request that we update it promptly.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal retention requirements.
• Right to Object: You have the right to object to the processing of your data for direct marketing or promotional communications.
• Right to Data Portability: You may request that we transfer your data in a machine-readable format to you or a third party of your choosing.
• Right to Withdraw Consent: You may withdraw consent previously given to us at any time, though this does not affect any processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our privacy team using the details provided in the "Contact Us" section below. We are committed to responding to all requests within 30 business days.

8. Data Retention Period

Maju66 retains your personal data for as long as your account is active or as necessary to provide services to you. Once an account is closed, we will retain certain records in accordance with the following legal requirements:

• Financial transaction records — retained for a minimum of 7 years in accordance with financial compliance requirements
• KYC and identity verification records — retained for 5 years after account closure
• Customer support communication logs — retained for 3 years for reference and dispute resolution purposes
• System and security log data — retained for 1 year for forensic and threat monitoring purposes

Once the required retention period has ended, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.

9. Child Protection

The maju66 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from minors. If we discover that an underage individual has registered using false information, the account will be suspended immediately and all associated data will be deleted.

Parents or guardians who suspect their child has registered on our platform are encouraged to contact our team immediately for follow-up action. maju66 strongly supports responsible gambling practices and the protection of vulnerable individuals.

10. Changes to This Privacy Policy

Maju66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display an in-platform notice for 14 days following the update

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the maju66 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our privacy team:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 3–5 business days for general enquiries; 30 days for formal data rights requests

We are committed to handling every enquiry with care and professionalism. Your trust is our priority.